Terms & Conditions.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY – BY USING THE SERVICES OF YES!DECOR YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.

‘We’, ‘us’ and ‘our’ means Yes!Decor. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.

SECTION 1 – QUOTATIONS AND SERVICE AGREEMENTS

1.1 Contract

The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

• Any agreement made verbally is not covered by the contract unless it has been written into said contract.

• The agreement is made between Yes!Decor and the client. The client is identified as the person who requested the quotation.                       

• Yes!Decor will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.

• Please check your quotation carefully.

1.2 Scope of quoted work

The quote written by Yes!Decor for the client represents the requests of the client. It is not a builder’s survey and we will not be held liable for any task that is not included in the written quote.

1.3 Electric and water

The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

1.4 Unforeseen & additional work

Every effort has been made to provide you with a quotation that is as accurate as possible, however there are occasionally unforeseen problems that will need to be addressed before we can proceed. These can be things such as poor wall condition found underneath wallpaper that is being removed, painting on top of poorly fixed lining paper or previously badly prepared woodwork. Should any of this damage or any other complications arise, we will discuss all options and additional costs with you before proceeding. If necessary we can recommend other trades such as plasterers to you on a no obligation basis.

Unless specifically mentioned, no provision is made for the costs of repairs/renewals of any defects which are not visible at the time of estimating. These will be chargeable, unless allowance for such items is expressly included in the quote.

1.5 Radiator removal

In most cases decorating can be carried out without the need to remove radiators, however in some cases this must be done to allow proper access to the wall behind. If you decide that you would like them removed for a better standard of finish this must be completed prior to our arrival.

1.6 Cancellation

In the event of cancellation by the client, the client agrees to notify Yes!Decor in writing or by email 30 days before the project start date. In the event that Yes!Decor are not notified of the cancellation in this time frame, the client agrees to pay all of Yes!Decor’s administration, lost work and scheduling costs amounting to no less than 20% of the total project cost (this would be covered by the initial deposit of 20%).

Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is genuine and acceptable for both parties (client & Yes!Decor) and within 8 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the 20% cancellation levy will apply as detailed above.

If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of Yes!Decor’s administration, material costs (including sundries such as masking tape, floor protection etc.), lost work and scheduling costs amounting to no less than 50% of the total project cost.

1.7 Materials

All necessary materials can and will be provided by Yes!Decor unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.

If you opt to source your own products, additional labour charges may be incurred for applying extra coats to achieve satisfactory coverage. Similarly, if you instruct us to purchase an alternative brand of paint the costs will be adjusted accordingly. Yes!Decor are not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and if used this is done so at the clients risk.

1.8 Changes to your quote

Any quote or estimate is subject to revision if a customer makes changes to their project, property or building after receiving a quote from Yes!Decor. Customers must let us know of all changes made as soon as possible, so that their quote can be revised.  Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.

1.9 Completion timescales

Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame stated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will not change.

1.10 Storage of tools

We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

1.11 Validity period of quotations

Quotes are valid for 30 days from the date of issue.

1.12 Damages and sub-standard workmanship

It is the responsibility of the client:

• To remove valuable and/or fragile items from the areas to be decorated.

• To remove pictures and other items hanging from the wall.

• To remove electrical goods from the areas where works will be carried out.

Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods, if this is required it should be communicated by the client before hand to Yes!Decor. We reserve the right to decline to move items if there is a risk of damage to the items or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but can easily be removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.

Where any doubt exists as to the suitability and or structural soundness of any working platform such as balcony, flat roof etc. the client may be asked to provide professional evidence such as structural engineers report prior to works commencing. Where a roof of any type / style is to be used to gain access for external decoration works Yes!Decor accept no liability for any damage caused as a result of utilising for access during the works.

In the event of breakage or damage to the property, Yes!Decor will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow Yes!Decor to effect a remedy using our own trades persons. Under no circumstances will we be held liable for the costs of repairs by third parties that we have not expressly agreed to in writing. The client must notify Yes!Decor, in writing within 24 hours of an alleged breakage or damage caused by our employees.

If our work is part of an overall larger project involving multiple trades, we will not be held responsible for any damage caused as a result of their actions. Should any damage of this nature occur we will happily provide a no obligation quotation to repair or touch up the damage, it will be the client’s responsibility to pursue the person who caused the damage for recompense.

1.13 Precautions

We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.

1.14 Pre-existing damage

We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £50 charge per complaint to cover administration costs.

1.15 Completion of the project

If Yes!Decor deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.

1.16 Complaints

If at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible either in person, by phone or email. Clients must allow Yes!Decor the opportunity to remedy the issue. Under no circumstances will we be held liable for the costs of remedy work completed by third parties that we have not expressly agreed to in writing.

1.17 Disputes

All materials purchased for, or on behalf of the client, remain the property of Yes!Decor until payment of the final invoice by the client to Yes!Decor. In the unlikely event of a dispute, the client agrees to allow access to the property to a representative of Yes!Decor to retrieve all materials that remain the property of the company.

1.18 Termination of the contract by Yes!Decor

Yes!Decor will not tolerate aggressive or rude behaviour, racism, sexism, homophobia or ageism directed towards any of its staff or trades persons and reserves the right to terminate the project at any time if this sort of behaviour is experienced.

SECTION 2 – PAYMENT

2.1 Payment methods

We accept Bank transfers or cash for settlement of your account. Payment details will be provided on our invoices.

2.2 Payment time scales

The client agrees to pay the invoice a maximum of 30 Days after submission of the project invoice. Yes!Decor reserves the right to re-issue the invoice and request payment within 5 days of re-issue. Should the outstanding balance not be settled within 5 days, Yes!Decor reserve the right to apply an administration charge of £80.00 for each re-issue of invoices thereafter. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed.

2.3 Unpaid accounts

In the event that Yes!Decor cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs – this fee is applied as soon as the debt is passed from us to them and usually amounts to the region of 33% of the cost of the invoice – it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.

SECTION 3 – PRIVACY POLICY

We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will be used for correspondence and may also be used for marketing purposes by Yes!Decor. If you do not wish for your details to be used for marketing purposes please contact us.

For our full privacy policy please see our Privacy Policy here.